JOB OPPORTUNITY

Customer Service Representatives (CSR)

Job Description:

Candidates must be able to work 9am to 5:30pm for the first 3 weeks of training, and then 10:30am-7pm Monday through Friday.

Under immediate supervision, the CSR will respond to routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The CSR will perform routine tasks requiring working knowledge of the Company’s products and services.

Basic duties include:
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information from the caller to properly resolve the situation.
- Communicates appropriate options for resolution.
- Investigates and resolves complaints.
- Refers non-routine inquiries and complaints to senior level Call Center Representatives.
- Uses a computer system to research inquiries and log customer calls.

**Position does not require cold calling/outbound calls, telemarketing, etc. This is strictly an inbound call center.

Employment offers will be contingent on successful drug testing and background investigation results.

 

Job Requirements:

Required Skills / Qualifications:

High school diploma or GED.
2 years of Reading, Writing, both English and Spanish

2 years of experience with MS Word and Excel or other Word Processing/Database


Preferred Skills / Qualifications:

Prior Call Center Experience
Strong Verbal Communication skills

 

 

 

Bilingual / Spanish Customer Service Representatives (CSR).

Job Description:

Candidates must be able to work between the hours of Monday - Friday 8:00 am to 7 pm.

Under immediate supervision, the CSR will respond to routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The CSR will perform routine tasks requiring working knowledge of the Company’s products and services.


Basic duties include:
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information from the caller to properly resolve the situation.
- Communicates appropriate options for resolution.
- Investigates and resolves complaints.
- Refers non-routine inquiries and complaints to senior level Call Center Representatives.
- Uses a computer system to research inquiries and log customer calls.

**Position does not require cold calling/outbound calls, telemarketing, etc. This is strictly an inbound call center.

 

Employment offers will be contingent on successful drug testing and background investigation results.

 

Job Requirements:

Required Skills / Qualifications:

High school diploma or GED.
2 years of Reading, Writing, both English and Spanish

2 years of experience with MS Word and Excel or other Word Processing/Database

Spanish proficiency


Preferred Skills / Qualifications:

Prior Call Center Experience
Strong Verbal Communication skills

To Apply simply go to: https://workforcenow.adp.com/jobs/apply/posting.html?client=enlightinc&ccId=19000101_000001&type=JS&lang=en_US